Marketplace & Listing Policy

This policy applies to DGC Bazaar (dgcbazaar.com) and marketplace features inside DGC POS (app.dgcpos.com). It supplements our Terms of Use and Privacy Policy.

the owner and operator of DGC POS operates DGC Bazaar as an intermediary electronic commerce platform under Nepal’s Electronic Commerce Act, 2081. Sellers remain fully responsible for their listings, pricing, inventory accuracy, fulfilment, taxes, customer service, product safety, and compliance with local law. The Operator is not the seller of third-party goods unless a listing is explicitly marked as sold by the Operator.

The Operator maintains grievance channels and may coordinate complaint resolution even when goods are supplied by third-party sellers.

• List only products you are authorised to sellprovide accurate titles, prices, descriptions, and photos (Act-oriented product disclosures).
• Show the final price the buyer pays, inclusive of all applicable taxes (including 13% VAT where you are VAT-registered), and issue a PAN/VAT bill or invoice as required by Nepal tax law.
• Disclose delivery charges/timelines, return conditions, and warranty where applicable.
• Honour stated delivery times and communicate delays promptly to buyers.
• Do not list counterfeit, illegal, dangerous, restricted, or infringing goods.
• Do not post fake reviews or engage in undisclosed preferential treatment schemes.
• Keep inventory synced when products are linked to POS stock.
• Respond to buyer orders and messages within a reasonable time.
• Handle COD cash and refunds/exchanges according to your published shop policy and applicable law.
• Do not manipulate reviews, ratings, or order data.

• Provide accurate delivery name, phone, ward, and address for COD or courier orders.
• Be available to receive ordersrepeated failed deliveries may limit future orders.
• Pay agreed pricesfraud, abuse, or false COD refusals may lead to account suspension.
• Report suspicious listings or sellers to [email protected].

Cash on delivery (COD) and enabled online gateways are offered per seller and platform configuration. The platform is not a bank or escrow service unless a specific feature states otherwise. COD cash collection is an operational matter between seller, rider/courier, and buyer. Online gateway disputes are handled under the gateway’s rules.

Delivery zones, ETAs, and fees are defined by the seller or platform operations. Service should only be promised for wards/districts actually covered. Late delivery due to weather, traffic, wrong addresses, or courier issues does not automatically create liability for the Operator.

Demo listings and placeholder product photos may use AI-generated catalogue imagery matched to product names. These are illustrative until a seller uploads authentic photos, and are labelled “Illustrative image” on the listing. Buyers should treat demo content as non-binding samples.

DGC Bazaar shows ratings, review counts, “sold” counts and free-delivery badges only when they come from real order or seller data. Until reviews launch, listings show “No reviews yet”.

• Illegal drugs, weapons, explosives, and stolen goods.
• Counterfeit branded goods and pirated media.
• Items that promote fraud, hate, or exploitation.
• Any product banned under Nepal law or the laws of the delivery destination.

We may remove listings, suspend sellers or buyers, withhold features, or restrict accounts for policy violations, fraud, chargeback abuse, or legal requests. Appeals: [email protected]. We are not obligated to mediate every buyer–seller dispute but may assist with order status information where available.

We may update this policy at any time by posting a new version. Continued use of the marketplace after changes constitutes acceptance where permitted by law.

Trust & safety: [email protected] · Support: [email protected]

Official mirror: https://dgcpos.com/marketplace-policy