DGCBAZAAR← Back to shopping

Grievance Redressal

Last updated: July 12, 2026 · Applies to dgcbazaar.com, app.dgcpos.com and dgcpos.com

How buyers and sellers file complaints on DGC Bazaar, response timelines, and escalation under Nepal E-Commerce Act, 2081 expectations.

1. Purpose

DGC Bazaar maintains a grievance-handling channel so buyers and sellers can raise complaints about orders, listings, payments (including COD), delivery, and platform conduct.

Aligned with Electronic Commerce Act, 2081 expectations for accessible electronic complaint handling and timely response.

2. Grievance Handling Unit

Designated contacts:

The named grievance officer, phone number and registered office address are listed under “Company & compliance information” at the bottom of this page and on the Legal page (/legal).

3. How to file a complaint

You may submit a grievance:

  • Electronically: via Orders → dispute / support tools on dgcbazaar.com, or email to [email protected]
  • In writing: email a formal complaint with order number, contact phone, and evidence (photos, chat logs)
  • In person: at the Operator’s registered office (address listed under “Company & compliance information” below)

4. What to include

  • Full name and phone number used at checkout
  • Order number and approximate order date
  • Seller/store name if known
  • Clear description of the issue and the remedy sought (refund, replacement, cancellation, etc.)
  • Supporting evidence

5. Our process

  1. Acknowledge receipt and log the complaint.
  2. Request missing information if needed.
  3. Coordinate with the seller and, where relevant, payment/delivery partners.
  4. Communicate an outcome or interim update within the 15-day target window where reasonably possible.
  5. Keep records of grievances and resolutions for compliance and quality improvement.

6. Platform role

DGC Bazaar is an intermediary marketplace. Sellers remain responsible for goods and fulfilment; the Operator is responsible for providing this grievance channel and fair handling of complaints raised through it.

Company & compliance information

DGC Bazaar (dgcbazaar.com) · published under the Electronic Commerce Act, 2081 (Nepal), section 4

Platform name
DGC Bazaar
Platform type (Act 2081)
Intermediary electronic commerce platform (multi-seller marketplace)
Legal entity name
D & G Collection (sole proprietorship)
Registered address
Ward No. 6, Babachowk, Kageshwori Manohara Municipality, Kathmandu, Nepal
Head office
Ward No. 6, Babachowk, Kageshwori Manohara Municipality, Kathmandu, Nepal
Branches / outlets
Pending publication
Registration authority
Kageshwori Manohara Municipality, Ward No. 6 Office (business registration); PAN issued by Inland Revenue Office, Jorpati
Business registration no.
No. 95 (registered 2082/04/21 BS), Kageshwori Manohara Municipality
PAN
136593953
VAT
Not VAT-registered (PAN only)
Special licence(s)
Pending publication
DoCSCP e-commerce listing no.
Pending publication
Grievance officer
Lokendra Prasad Shah
Grievance email
[email protected]
Grievance phone
+977 981-8746289
Customer service email
[email protected]
Customer service phone
Pending publication
Business activity
Online intermediary marketplace connecting independent shops that use DGC POS with buyers in Nepal: product listings, cash-on-delivery checkout, order tracking and complaint handling.
Complaint response time
We aim to acknowledge and resolve complaints within 15 days.
Make a complaintReturns & refunds[email protected]Buyer support

Last updated: September 2026. Changes to these details are published here within 48 hours.